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jschuller

ServiceNow MCP Server

by jschuller

Create Record

create_record

Create a new record in any ServiceNow table by specifying the table name and field values as key-value pairs. This tool helps add data to incidents, CMDB, and other tables.

Instructions

Create a new record in any ServiceNow table

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
dataYesRecord field values as key-value pairs
table_nameYesThe ServiceNow table name

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. It only states 'Create a new record' without disclosing side effects, permission requirements, validation behavior, or implications of the 'any table' flexibility. No other behavioral traits are described.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, short sentence that is front-loaded with the action and scope. It is concise and to the point, with no wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with no annotations and generic scope, the description is too thin. It doesn't address required fields for the data object, error handling, or relationship to sibling tools like create_ci. The output schema may document returns, but the description itself leaves substantial gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for both table_name and data. The tool description adds no extra parameter information beyond the schema, such as format expectations or required fields within the data object, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's action ('Create'), the object ('a new record'), and scope ('in any ServiceNow table'). This distinguishes it from sibling tools like update_record, delete_record, and get_record, making the purpose unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It does not mention that create_ci might be more appropriate for CI records, or that update_record is for modifying existing records, leaving the agent to infer usage from the name alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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