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jschuller

ServiceNow MCP Server

by jschuller

delete_record

Delete a specific record from any ServiceNow table using its unique sys_id. Removes unwanted entries directly from ServiceNow.

Instructions

Delete a record from a ServiceNow table by sys_id

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sys_idYesThe sys_id of the record to delete
table_nameYesThe ServiceNow table name

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. It mentions 'Delete' which implies destructive action, but does not disclose permanence, potential cascading effects, permission requirements, or behavior when the sys_id does not exist. This is a significant gap for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence that is front-loaded with the primary action and resource. No superfluous words or repetition.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is simple and the schema fully documents the two parameters, and an output schema exists. However, the description omits important context for a destructive operation, such as irreversibility, error handling, or alternative approaches. It meets the minimum viable bar but leaves gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the baseline is 3. The description adds no extra meaning beyond the schema; it simply restates that deletion is by sys_id. No examples, formats, or additional parameter semantics are provided.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (delete), the resource type (record in a ServiceNow table), and the identifier (sys_id). It is specific and distinguishes itself from sibling tools like create_record, update_record, and get_record.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives, such as updating a record to mark it inactive instead of deleting, or prerequisites like having the correct sys_id. It lacks any contextual usage hints.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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