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jschuller

ServiceNow MCP Server

by jschuller

get_system_properties

Query ServiceNow system properties by name or pattern, with optional limit on results. Use filters like 'name=glide.servlet.uri' or 'nameLIKEglide' to find specific configuration values.

Instructions

Query ServiceNow system properties

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoMaximum number of properties to return
queryNoFilter query (e.g., 'name=glide.servlet.uri' or 'nameLIKEglide')

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden of disclosing behavior. It only states 'Query' without mentioning parameters, pagination, default limits, or the nature of results, leaving the agent unaware of key behavioral aspects like the effect of the limit parameter or query syntax support.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no wasted words, making it highly concise. However, its brevity borders on under-specification, though that is more a completeness issue than a conciseness one.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has an output schema and full schema description coverage, but the description itself is extremely minimal. It lacks context about typical usage, return structure, or edge-case behavior; while the schema fills many gaps, the description is insufficient on its own.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema covers 100% of parameters with descriptions, so the baseline is 3. The tool description adds no additional semantic meaning beyond what the schema already provides for the 'query' and 'limit' parameters.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses the specific verb 'Query' and identifies the resource as 'ServiceNow system properties,' making the tool's core function clear. It distinguishes from siblings like get_record or list_records by focusing on system properties, though it doesn't elaborate on result types.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. There is no mention of prerequisites, typical use cases, or comparisons with sibling tools, so the agent receives no usage context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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