Schema | ServiceNow MCP Server

ServiceNow MCP Server

Describes the environment variables required to run the server.

Name	Required	Description
`SERVICENOW_PASSWORD`	No	Password for basic auth
`SERVICENOW_USERNAME`	No	Username for basic auth
`SERVICENOW_AUTH_TYPE`	Yes	Authentication type: 'basic' or 'oauth'
`SERVICENOW_CLIENT_ID`	No	OAuth client ID (required if auth type is 'oauth')
`SERVICENOW_INSTANCE_URL`	Yes	ServiceNow instance URL (e.g., https://your-instance.service-now.com)
`SERVICENOW_CLIENT_SECRET`	No	OAuth client secret (required if auth type is 'oauth')

Features and capabilities supported by this server

Capability	Details
`tools`	{ "listChanged": true }
`logging`	{}
`prompts`	{ "listChanged": false }
`resources`	{ "subscribe": false, "listChanged": false }
`extensions`	{ "io.modelcontextprotocol/ui": {} }
`experimental`	{}

Functions exposed to the LLM to take actions

Name	Description
list_recordsA	List records from any ServiceNow table with optional filtering, field selection, and pagination
get_recordA	Get a single record from a ServiceNow table by sys_id
create_recordA	Create a new record in any ServiceNow table
update_recordC	Update an existing record in a ServiceNow table
delete_recordB	Delete a record from a ServiceNow table by sys_id
aggregate_recordsB	Aggregate records using COUNT, AVG, MIN, MAX, SUM with optional GROUP BY via the Stats API
list_ciA	List CMDB configuration items with optional class and query filtering
get_ciB	Get a single CMDB configuration item by sys_id
create_ciB	Create a new CMDB configuration item
update_ciC	Update a CMDB configuration item
get_ci_relationshipsA	Get relationships for a CMDB configuration item (parent and child)
get_system_propertiesC	Query ServiceNow system properties
get_current_userA	Get the currently authenticated user's information
get_table_schemaA	Get the data dictionary (field definitions) for a ServiceNow table
list_update_setsA	List update sets with optional state and query filtering
get_update_setA	Get details of a specific update set by sys_id
create_update_setA	Create a new update set for tracking customizations
set_current_update_setB	Set an update set as the current active update set
list_update_set_changesA	List all customer updates (changes) within an update set

Interactive templates invoked by user choice

Name	Description
No prompts

Contextual data attached and managed by the client

Name	Description
`instance_info`	Instance URL, platform version, logged-in user, and timezone
`current_update_set`	Currently active update set name, sys_id, and state
`cmdb_classes`	CMDB CI class hierarchy — class names, labels, and parent classes
`query_syntax_help`	ServiceNow encoded query operators reference — prevents hallucinated query syntax

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