Skip to main content
Glama
jschuller

ServiceNow MCP Server

by jschuller

Update Ci

update_ci

Update a CMDB configuration item by providing its sys_id and data object. Optionally specify class name.

Instructions

Update a CMDB configuration item

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
dataYesCI attributes to update
sys_idYesThe sys_id of the CI to update
class_nameNoCMDB class namecmdb_ci

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden. 'Update a CMDB configuration item' only implies a write operation without disclosing behaviors such as partial update semantics, required permissions, error handling, or whether it can create records. It adds minimal behavioral insight beyond the schema.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence with no wasted words. It is appropriately concise and front-loaded, doing exactly what is needed to identify the tool's basic purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has an output schema and 3 parameters, but the description does not explain return values or provide usage context. Without annotations, it omits critical guidance on when to use this over update_record or what constitutes a valid update request. The minimalism leaves significant gaps for an agent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the baseline is 3. The description does not add any parameter-specific meaning beyond the schema; it only names the resource. The schema already documents sys_id, data, and class_name, so no compensation is needed.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Update a CMDB configuration item' clearly states the action (update) and the resource (CMDB configuration item). It distinguishes from generic tools like update_record by specifying the CMDB CI domain, though it doesn't explicitly name sibling alternatives.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives like update_record or create_ci. The description lacks context about appropriate use cases, prerequisites, or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/jschuller/mcp-server-servicenow'

If you have feedback or need assistance with the MCP directory API, please join our Discord server