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glira

mcp-tomticket

by glira

tomticket_reply_ticket

Reply to support tickets as the assigned attendant, add file attachments, and log work hours by providing start_date and end_date together.

Instructions

ATENCAO: altera producao. Responde o chamado como atendente. Exige atendente vinculado. Use start_date e end_date juntos para lancar horario de trabalho.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
messageYesTexto da resposta (text/plain).
end_dateNoFim do trabalho no mesmo formato. Obrigatorio se start_date for enviado.
ticket_idYesIdentificador do chamado (ticket_id).
start_dateNoInicio do trabalho: YYYY-MM-DD HH:II:SSZ. Ex.: 2026-08-21 14:00:00-0300.
attachmentsNoCaminhos locais de anexos, separados por virgula. Maximo 25 arquivos / 25 MB.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv1.0.0

TDQS

A4.4/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden and does a good job: it explicitly warns 'ATENCAO: altera producao' and states the prerequisite of a linked attendant. It also clarifies the work-time behavior of the date fields, going beyond a generic mutation description.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is compact and front-loaded: the warning comes first, followed by the core action, a prerequisite, and a usage rule. Every clause earns its place with no filler.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with no annotations and no output schema, the description covers the essential operational context: production impact, role, prerequisite, and date coupling. The 100% schema coverage handles parameter formats, though the description does not detail the response or full side-effect set.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the baseline is 3. The description adds value by explaining that start_date and end_date are used together to launch work time, and schema already provides formats and the end_date requirement. This is a useful semantic addition.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Responde o chamado como atendente', identifying both the action and the agent role. This distinguishes it from the sibling tomticket_reply_ticket_as_customer, so an agent can tell them apart without inspecting schemas.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It gives practical conditions: the tool alters production, requires a linked attendant, and start_date/end_date must be used together. It does not explicitly name alternatives or exclusions, but the atendente role and warning provide enough direction for correct use.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.