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mcp-tomticket

by glira

tomticket_assign_operator

Assign an operator to a support ticket using ticket and operator IDs, linking the responsible agent for clear ownership and follow-up.

Instructions

ATENCAO: altera producao. Vincula um atendente ao chamado.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYesIdentificador do chamado (ticket_id).
operator_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv1.0.0

TDQS

B3.1/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The warning 'ATENCAO: altera producao' honestly signals that this is a production-changing mutation, which is valuable given that no annotations are present. However, it does not disclose what happens to an existing assignment, whether the operation is idempotent, what permissions are required, or what side effects may occur.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise: one safety warning and one action statement. It is front-loaded with the production-change warning and contains no redundant or filler language.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple two-parameter mutation tool, the description gives the essential operation and a production warning. However, because there is no output schema and no annotations, more context would help, such as whether the assignment replaces the current operator, state requirements for the ticket, and how errors are surfaced.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema already documents ticket_id, and the expression 'atendente ao chamado' adds semantic meaning to operator_id, making clear that the parameter is an attendant/operator. Yet operator_id has no explicit description and no source or format is provided, so the description only partially compensates for the 50% schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a clear, specific action: 'Vincula um atendente ao chamado', which means assigning an operator to the ticket. This distinguishes it from generic list/create operations, though it does not explicitly differentiate it from the related sibling tomticket_transfer_ticket.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance about when to use this tool or when to prefer an alternative like tomticket_transfer_ticket. The description implies the use case merely through the action, but provides no routing context, prerequisites, or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.