search_tickets
Find tickets in Otobo by filtering on queue, state, priority, customer, title, ticket number, or date ranges.
Instructions
Search Otobo tickets by various criteria (Queue, State, Priority, CustomerUser, Title, TicketNumber, date ranges, etc.)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| limit | No | Maximum number of results (default: 100) | |
| locks | No | Filter by lock state: 'lock' or 'unlock' | |
| title | No | Search by ticket title (substring match) | |
| types | No | Filter by ticket types | |
| queues | No | Filter by queue names, e.g. ['Raw', 'Junk'] | |
| states | No | Filter by state names, e.g. ['new', 'open'] | |
| sort_by | No | Sort field, e.g. 'Age', 'Ticket', 'Created', 'Changed', 'Priority', 'Queue', 'State', 'Owner' | |
| order_by | No | Sort order: 'Up' (ascending) or 'Down' (descending) | |
| priorities | No | Filter by priority names, e.g. ['3 normal', '4 high'] | |
| changed_after | No | Only tickets changed after this date (YYYY-MM-DD HH:MM:SS) | |
| created_after | No | Only tickets created after this date (YYYY-MM-DD HH:MM:SS) | |
| customer_user | No | Filter by customer user login | |
| ticket_number | No | Search by exact ticket number | |
| changed_before | No | Only tickets changed before this date (YYYY-MM-DD HH:MM:SS) | |
| created_before | No | Only tickets created before this date (YYYY-MM-DD HH:MM:SS) |