mcp-otobo

Server Quality Checklist

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Latest release: v1.0.0
Disambiguation5/5
Each tool targets a distinct operation on OTOBO tickets or metadata (priorities, queues, states), with no overlapping functionality. For example, add_note is clearly for internal notes vs. closing, while get_ticket_history is separate from get_ticket.
Naming Consistency5/5
All tool names follow a consistent verb_noun pattern in snake_case (e.g., create_ticket, list_priorities, close_ticket). No mixing of styles or ambiguous verbs.
Tool Count5/5
10 tools is a well-scoped number for a ticket system, covering creation, retrieval, update, closing, history, and listing of metadata. Each tool earns its place without redundancy.
Completeness4/5
The set covers the main ticket lifecycle (create, read, update, close) and essential lookups (queues, states, priorities). Missing delete or archive operations, but those are often omitted in ticket systems for safety.
Average 3.5/5 across 10 of 10 tools scored. Lowest: 2.9/5.
See the Tool Scores section below for per-tool breakdowns.
- No community issues in the last 6 months
- 0 commits in the last 12 weeks
- No stable releases found
- No critical vulnerability alerts
- No high-severity vulnerability alerts
- No code scanning findings
- CI status not available
This repository is licensed under MIT License.
This repository includes a README.md file.
No tool usage detected in the last 30 days. Usage tracking helps demonstrate server value.
Tip: use the "Try in Browser" feature on the server page to seed initial usage.
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If the server belongs to an organization, first add glama.json to the root of your repository:
```
{
  "$schema": "https://glama.ai/mcp/schemas/server.json",
  "maintainers": [
    "your-github-username"
  ]
}
```
Then . Browse examples.
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How is the quality score calculated?

The overall quality score combines two components: Tool Definition Quality (70%) and Server Coherence (30%).

Tool Definition Quality measures how well each tool describes itself to AI agents. Every tool is scored 1–5 across six dimensions: Purpose Clarity (25%), Usage Guidelines (20%), Behavioral Transparency (20%), Parameter Semantics (15%), Conciseness & Structure (10%), and Contextual Completeness (10%). The server-level definition quality score is calculated as 60% mean TDQS + 40% minimum TDQS, so a single poorly described tool pulls the score down.

Server Coherence evaluates how well the tools work together as a set, scoring four dimensions equally: Disambiguation (can agents tell tools apart?), Naming Consistency, Tool Count Appropriateness, and Completeness (are there gaps in the tool surface?).

Tiers are derived from the overall score: A (≥3.5), B (≥3.0), C (≥2.0), D (≥1.0), F (<1.0). B and above is considered passing.

Tool Scores

Behavior2/5
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
The description discloses only the basic action (state change and note addition) but does not address side effects, permissions, idempotency, or error conditions. Since no annotations exist, this leaves significant behavioral gaps for the agent.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Conciseness4/5
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single, focused sentence that efficiently conveys the core function. It is well-structured and front-loaded, though it could be slightly more detailed without sacrificing clarity.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Completeness2/5
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given the absence of annotations and an output schema, the description is insufficient for a mutation tool. It fails to explain return values, error conditions, or the behavior when the note parameter is omitted, leaving important context missing.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Parameters3/5
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The input schema already provides full parameter descriptions (100% coverage), including the state parameter's default and alternative values. The description adds minimal new information beyond restating schema content, justifying a baseline score of 3.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Purpose4/5
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the tool's purpose: closing a ticket by setting its state to 'closed successful' and optionally adding a note. It is specific about the action and outcome, but does not differentiate from the sibling tool 'update_ticket', which could also modify the state.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Usage Guidelines2/5
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance is provided on when to use this tool versus alternatives like 'update_ticket' or 'add_note'. The agent must infer usage from the name and parameters alone, increasing the risk of incorrect tool selection.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Behavior1/5
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are provided, so the description carries full burden. It only states the creation action without disclosing any behavioral traits such as permissions required, side effects (e.g., notifications), or return values.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Conciseness5/5
Is the description appropriately sized, front-loaded, and free of redundancy?
Single sentence that front-loads the core action. No extraneous information; every word earns its place.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Completeness2/5
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Despite having 13 parameters and no output schema or annotations, the description is minimal. It lacks details on return values, error conditions, or any constraints beyond what the schema provides.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Parameters3/5
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema coverage is 100%, so the schema documents all parameters. The description does not add any extra meaning beyond the schema, meeting the baseline of 3.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Purpose5/5
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states 'Create a new Otobo ticket with a first article (message)', which is a specific verb-resource pair. It distinguishes from sibling tools like add_note (which adds to existing tickets) and update_ticket.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Usage Guidelines2/5
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance on when to use this tool versus alternatives. It implies creation but doesn't exclude scenarios where other tools like search_tickets or get_ticket would be more appropriate.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Behavior2/5
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Without annotations, the description must disclose behavioral traits. It indicates mutation ('update') and optional article addition but does not clarify whether updates are partial or full replacements, nor mention permissions or side effects. The behavior around pending_time and state interactions is not explained.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Conciseness4/5
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single concise sentence that front-loads the main action and resource. It is not overly long, but it could be restructured to include guidelines more efficiently.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Completeness2/5
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given the complexity (16 parameters, no annotations, no output schema), the description is incomplete. It lacks details on default values, partial update behavior, and differentiation from siblings. The tool would benefit from a more complete description.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Parameters3/5
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema coverage is 100%, so the descriptions of parameters are already provided. The tool description lists some parameter categories ('state, queue, priority, owner, etc.') but does not add meaningful constraints or relationships beyond the schema. Baseline 3 is appropriate.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Purpose5/5
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the verb 'Update' and the resource 'existing Otobo ticket', listing specific fields (state, queue, priority, owner, etc.) and adding that it optionally adds a new article. This distinguishes it from siblings like create_ticket and close_ticket.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Usage Guidelines2/5
Does the description explain when to use this tool, when not to, or what alternatives exist?
No explicit guidance is provided on when to use this tool versus alternatives like add_note or close_ticket. The description only states what it does, without context about when to choose it over siblings.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Behavior2/5
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are provided, so the description must disclose behavioral traits. It implies a read operation but does not explicitly state that it is non-destructive, or mention any rate limits, authorization needs, or side effects.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Conciseness5/5
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single clear sentence with no unnecessary words. It is front-loaded with the core action and resource.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Completeness3/5
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given the simplicity of the tool and full schema coverage, the description is adequate but lacks details on return structure or error handling. No output schema exists, so additional context about the response would be beneficial.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Parameters3/5
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema coverage is 100% with descriptions for all parameters. The description mentions articles and dynamic fields, which aligns with parameters, but does not add additional meaning beyond the schema.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Purpose5/5
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the tool retrieves full ticket details by TicketID, including articles and dynamic fields. It distinguishes from sibling tools like search_tickets and get_ticket_history by specifying the scope.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Usage Guidelines2/5
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance on when to use this tool versus alternatives like get_ticket_history or search_tickets. The description does not provide usage context or prerequisites.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Behavior2/5
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are provided, so the description must disclose behavioral traits. It only lists filter criteria but does not mention pagination, sorting behavior, error handling, or what happens with no results. The agent lacks critical context about execution.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Conciseness5/5
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single sentence under 20 words, listing key filters compactly. No redundancy or fluff.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Completeness3/5
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
With 15 parameters and no output schema or annotations, the description is minimal. It covers the high-level purpose but omits details like return format, pagination (limit is not explained), and sort order. Adequate but could be more complete.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Parameters3/5
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema coverage is 100%, so baseline is 3. The description lists filter criteria but adds no new meaning beyond the schema descriptions, which already detail substring match, date format, etc. It does not improve semantic understanding.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Purpose5/5
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states it searches Otobo tickets by various criteria, listing specific filters like Queue, State, Priority, etc. This distinguishes it from sibling tools like get_ticket (single ticket) or create_ticket (creation).
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Usage Guidelines3/5
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description implies usage for searching/filtering tickets, but does not explicitly state when to use vs alternatives (e.g., use get_ticket for a single ticket). No exclusions or prerequisites mentioned.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Behavior2/5
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are provided, so the description carries full burden. It discloses the tool lists queues by searching tickets but lacks details on authentication, error handling, side effects, or return format beyond 'returns queue names'. Limited behavioral context.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Conciseness5/5
Is the description appropriately sized, front-loaded, and free of redundancy?
Two sentences with no wasted words. Front-loaded with the action and resource. Every sentence provides valuable information.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Completeness4/5
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple zero-parameter tool, the description adequately states what it returns (queue names) and the method (searching tickets). It does not mention sorting or pagination, but these are not expected given no parameters. Sufficient for the tool's complexity.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Parameters4/5
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
No parameters exist, so schema description coverage is 100%, and baseline is 4. The description explains the tool's purpose but adds no param-specific info since there are none. Adequate for zero-param tool.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Purpose5/5
Does the description clearly state what the tool does and how it differs from similar tools?
Clearly states the action 'list' and the resource 'Otobo queues', and specifies it finds queues by searching tickets across all queues. Distinguishes from sibling tools like list_priorities or list_states, which are for different resources.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Usage Guidelines2/5
Does the description explain when to use this tool, when not to, or what alternatives exist?
No explicit guidance on when to use this tool versus alternatives. The description only states what it does, without indicating prerequisites, exclusions, or comparisons to other tools.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Behavior3/5
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
The description discloses the tool returns 'full change history' with 'who changed what, when', but lacks details on pagination, ordering, error behavior, or whether it requires ticket existence. With no annotations, the description partially covers behavioral traits.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Conciseness5/5
Is the description appropriately sized, front-loaded, and free of redundancy?
Single sentence, front-loaded with the verb and resource, no redundant words. Highly concise and efficient for an agent.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Completeness3/5
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given the tool has only one parameter, no output schema, and no annotations, the description is adequate but could provide more context (e.g., return format, pagination, or data sensitivity). It meets minimum viability but lacks completeness for a history tool.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Parameters4/5
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema coverage is 100% for the single required parameter 'ticket_id'. The description adds value by specifying 'The Otobo ticket ID', clarifying the ID system beyond the schema's minimal description.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Purpose5/5
Does the description clearly state what the tool does and how it differs from similar tools?
The description 'Get the full change history of a ticket (who changed what, when)' clearly states the tool's function with a specific verb and resource, and distinguishes it from siblings like get_ticket or search_tickets.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Usage Guidelines2/5
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance on when to use this tool versus alternatives (e.g., get_ticket for current state, search_tickets for searching). No exclusions or prerequisites are mentioned.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Behavior3/5
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
With no annotations provided, the description carries the full burden. It discloses the key behavioral trait (no state change) but omits other important aspects such as authentication requirements, visibility of the note, or whether it triggers notifications. It is minimally adequate.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Conciseness5/5
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single, well-formed sentence that conveys the essential purpose without filler. Every word adds value.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Completeness3/5
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given the tool's simplicity and lack of output schema, the description is mostly complete but fails to mention what the tool returns (e.g., success indicator, note ID). This is a notable gap.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Parameters3/5
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 100% so the schema already documents all parameters. The description adds no additional parameter details beyond the schema, which sets the baseline at 3.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Purpose5/5
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the action ('add an internal note') and the resource ('ticket'), with the important qualifier 'without changing its state'. This distinguishes it from sibling tools like close_ticket or update_ticket that do change the ticket state.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Usage Guidelines4/5
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description implies when to use this tool (when you want to add a note without altering ticket state), but it does not explicitly mention when not to use it or provide alternatives. It is clear but lacks exclusions.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Behavior4/5
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
The description explains that it 'examines existing tickets' to derive priorities and 'returns priority names found in the system', providing clear behavioral context beyond the lack of annotations.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Conciseness5/5
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is two concise sentences with no extraneous information, each providing essential value: the action and the output.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Completeness5/5
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given the tool's simplicity (no parameters, no output schema, no annotations), the description fully specifies its purpose and what it returns, making it complete for an AI agent to use correctly.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Parameters4/5
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
There are no parameters in the input schema (schema coverage 100%), and the description implicitly covers the parameter semantics by stating the tool's behavior; baseline score of 4 for zero-parameter tools.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Purpose5/5
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the verb 'List' and the resource 'available Otobo ticket priorities', uniquely identifying its function among sibling tools like list_queues and list_states.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Usage Guidelines2/5
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance on when to use this tool versus alternatives, such as if specific priority names are needed or if a broader search is required. It lacks explicit usage context.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Behavior4/5
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Without annotations, the description carries the full burden of behavioral disclosure. It reveals that the tool examines existing tickets to determine available states, implying it is read-only and dynamic. This is fairly transparent, though it could be more explicit about side effects or limitations.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Conciseness5/5
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is two sentences with no wasted words. The first sentence immediately states the action and scope, and the second clarifies the return value. It is efficiently front-loaded.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Completeness5/5
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given the tool's simplicity (no parameters, no output schema), the description sufficiently covers its purpose and output. it mentions returning state names, which is adequate for an agent to understand what to expect.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Parameters4/5
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The tool has zero parameters and 100% schema coverage, so the description does not need to add parameter information. By the guidelines, 0 parameters yields a baseline of 4.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Purpose5/5
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the tool's purpose: listing available Otobo ticket states. The verb 'List' and resource 'ticket states' are specific. It distinguishes from sibling tools like list_priorities and list_queues which focus on different entities.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Usage Guidelines2/5
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description does not provide any guidance on when to use this tool versus alternatives, nor does it mention any prerequisites or conditions. It simply states what it does without contextualizing its usage relative to other tools.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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