add_note
Add an internal note to a ticket without altering its state. Use this to document internal observations or communications without triggering state changes.
Instructions
Add an internal note to a ticket without changing its state
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| body | Yes | Note body text | |
| subject | No | Note subject (default: 'Note') | |
| ticket_id | Yes | The Otobo ticket ID | |
| content_type | No | Content type (default: 'text/plain; charset=utf-8') |