Search Otobo tickets by various criteria (Queue, State, Priority, CustomerUser, Title, TicketNumber, date ranges, etc.)

Get full ticket details by TicketID, including articles (communication history) and dynamic fields

Create a new Otobo ticket with a first article (message)

Update an existing Otobo ticket (change state, queue, priority, owner, etc.) and optionally add a new article

Get the full change history of a ticket (who changed what, when)

List available Otobo queues by searching for tickets across all queues. Returns queue names found in the system.

List available Otobo ticket states by examining existing tickets. Returns state names found in the system.

List available Otobo ticket priorities by examining existing tickets. Returns priority names found in the system.

Close a ticket by setting its state to 'closed successful' and optionally adding a closing note

Add an internal note to a ticket without changing its state