mcp-otobo
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TDQS
Scored across 10 tools
Each tool targets a distinct operation on OTOBO tickets or metadata (priorities, queues, states), with no overlapping functionality. For example, add_note is clearly for internal notes vs. closing, while get_ticket_history is separate from get_ticket.
All tool names follow a consistent verb_noun pattern in snake_case (e.g., create_ticket, list_priorities, close_ticket). No mixing of styles or ambiguous verbs.
10 tools is a well-scoped number for a ticket system, covering creation, retrieval, update, closing, history, and listing of metadata. Each tool earns its place without redundancy.
The set covers the main ticket lifecycle (create, read, update, close) and essential lookups (queues, states, priorities). Missing delete or archive operations, but those are often omitted in ticket systems for safety.