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list_states

Get all ticket states in OTOBO by scanning existing tickets. Returns the list of state names.

Instructions

List available Otobo ticket states by examining existing tickets. Returns state names found in the system.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Without annotations, the description carries the full burden of behavioral disclosure. It reveals that the tool examines existing tickets to determine available states, implying it is read-only and dynamic. This is fairly transparent, though it could be more explicit about side effects or limitations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences with no wasted words. The first sentence immediately states the action and scope, and the second clarifies the return value. It is efficiently front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (no parameters, no output schema), the description sufficiently covers its purpose and output. it mentions returning state names, which is adequate for an agent to understand what to expect.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool has zero parameters and 100% schema coverage, so the description does not need to add parameter information. By the guidelines, 0 parameters yields a baseline of 4.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's purpose: listing available Otobo ticket states. The verb 'List' and resource 'ticket states' are specific. It distinguishes from sibling tools like list_priorities and list_queues which focus on different entities.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description does not provide any guidance on when to use this tool versus alternatives, nor does it mention any prerequisites or conditions. It simply states what it does without contextualizing its usage relative to other tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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