create_ticket
Create a new OTOBO ticket with an initial message. Provide title, queue, customer, and body; optionally set state, priority, and owner.
Instructions
Create a new Otobo ticket with a first article (message)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| type | No | Ticket type, if configured | |
| owner | No | Agent owner login | |
| queue | Yes | Queue name, e.g. 'Raw' or 'Postmaster' | |
| state | No | Ticket state (default: 'new') | |
| title | Yes | Ticket title/subject | |
| priority | No | Priority name (default: '3 normal') | |
| responsible | No | Responsible agent login | |
| sender_type | No | Sender type: 'agent', 'system', 'customer' (default: 'customer') | |
| article_body | Yes | Article body text | |
| customer_user | Yes | Customer user login or email | |
| article_subject | No | Article subject (defaults to ticket title) | |
| article_content_type | No | Content type (default: 'text/plain; charset=utf-8') | |
| communication_channel | No | Communication channel: 'Email', 'Phone', 'Internal' (default: 'Email') |