Skip to main content
Glama
doanhnd9989

DMTicket MCP Server

by doanhnd9989

toggle_status_of_a_conversation

Change a conversation's status to open, resolved, pending, or snoozed. Optionally schedule a reopen time for snoozed conversations.

Instructions

Toggle Status

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusYesThe status of the conversation
snoozed_untilNoWhen status is `snoozed`, schedule the reopen time as a Unix timestamp in seconds. If not provided, the conversation is snoozed until the next customer reply. The conversation always reopens when the customer replies.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must disclose behavioral traits, but it does not. It fails to mention that the tool sets a specific status (not toggles), or any side effects, permissions, or response behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is overly minimal (two words), sacrificing informativeness for brevity. It does not effectively balance conciseness with necessary detail.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Despite only two parameters and full schema coverage, the description is incomplete. It does not explain the overall effect (setting conversation status), return values, or how it differs from similar sibling tools.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Since schema description coverage is 100%, the baseline is 3. The description adds no additional meaning beyond the schema, which already documents the parameters and enums.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose2/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Toggle Status' is a tautology, essentially restating the tool name without specifying the resource (conversation) or the available statuses. It does not clarify that the tool sets a conversation status rather than toggling between two states.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus sibling tools like 'resolve_conversation' (which sets status to resolved) or other status-related tools. The description lacks context for selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/doanhnd9989/dmticket-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server