toggle_status_of_a_conversation
Change a conversation's status to open, resolved, pending, or snoozed. Optionally schedule a reopen time for snoozed conversations.
Instructions
Toggle Status
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| status | Yes | The status of the conversation | |
| snoozed_until | No | When status is `snoozed`, schedule the reopen time as a Unix timestamp in seconds. If not provided, the conversation is snoozed until the next customer reply. The conversation always reopens when the customer replies. |