add_new_canned_response_to_account
Add a new canned response to your DMTicket account for quicker customer replies.
Instructions
Add a New Canned Response
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
Add a new canned response to your DMTicket account for quicker customer replies.
Add a New Canned Response
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations provided, so description must disclose behavioral traits. It fails to mention any effects, prerequisites, or constraints (e.g., whether duplicate responses are rejected).
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Extremely concise (one phrase), but could be more informative without sacrificing conciseness. Not structured with sentences.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple tool with no parameters, the description is adequate in addressing the core action, but lacks context about the account scope, typical usage, or related concepts.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Input schema has zero parameters. The description does not add parameter details, but according to rules, baseline is 4 for zero parameters.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
Description clearly states verb 'Add' and resource 'canned response', but does not differentiate it from sibling tools like 'update_canned_response_in_account' or 'delete_canned_response_from_account'.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance on when to use this tool versus alternatives. The description does not provide context or conditions for usage.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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