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doanhnd9989

DMTicket MCP Server

by doanhnd9989

create_sla_policy

Create an SLA policy to set response time targets and manage service level agreements for support tickets.

Instructions

Tạo chính sách SLA

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sla_policyNo
Behavior1/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, and the description does not disclose any behavioral traits such as side effects (e.g., creating an SLA policy may affect conversations), required permissions, rate limits, or irreversible actions. The description carries the full burden but provides none of this information.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely short (one phrase), but this is under-specification rather than effective conciseness. Every sentence should add value, but here the description adds no additional detail beyond what the tool name implies. It is too terse to be useful.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness1/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the lack of annotations, output schema, and detailed schema documentation for the parameter, the description is severely incomplete. An agent cannot determine the tool's behavior, requirements, or expected input format. This is insufficient for effective tool invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0% for the single parameter 'sla_policy', which is a $ref to an external schema. The description does not explain what this parameter contains, its purpose, or how to structure it. The description fails to compensate for the lack of schema documentation.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states 'Tạo chính sách SLA' which translates to 'Create SLA policy', clearly indicating the verb (create) and resource (SLA policy). However, it does not differentiate from sibling tools like update_sla_policy or get_sla_policy, lacking specificity that would help an agent select this tool over alternatives.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No usage context is provided. The description does not specify when to use this tool versus others (e.g., update_sla_policy, delete_sla_policy), nor does it indicate prerequisites or common scenarios. The agent receives no guidance on tool selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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