add_new_category_to_account
Create a new category to organize and classify contacts, conversations, or other items in your DMTicket workspace.
Instructions
Add a new category
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
Create a new category to organize and classify contacts, conversations, or other items in your DMTicket workspace.
Add a new category
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are provided, so the description bears full burden. It fails to disclose any behavior: side effects, idempotency, permissions needed, or what happens on the account.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
While extremely concise (4 words), the brevity sacrifices clarity. It lacks necessary structure or front-loading of critical information.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given zero parameters and no output schema, the description should compensate. It does not answer basic questions: what account? what category? result format? It is incomplete for effective use.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The input schema is empty, so the description must explain how the category is specified. It does not; it only states the action without clarifying implicit parameters or requirements.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description 'Add a new category' is vague. It does not specify what kind of category (e.g., conversation category, ticket category) or which account it belongs to. Among many sibling tools with 'add_new_*' patterns, it lacks distinction.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance on when to use this tool versus alternatives like add_new_custom_attribute_to_account or add_new_automation_rule_to_account. No context on prerequisites or exclusions.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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