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kaiten_create_sd_sla

Create a Service Desk SLA policy by defining rules, time targets, and notifications. Set conditions to manage response and resolution expectations for support tickets.

Instructions

Create a new Service Desk SLA policy.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
v2NoUse v2 SLA format
nameYesSLA policy name
rulesYesSLA rules (conditions and time targets)
notification_settingsNoNotification configuration
Install Server

TDQS

B3.4/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It only states the creation action and does not disclose side effects, required permissions, validation constraints, duplicate-name behavior, or what the response contains. This is a gap for a mutating tool with no annotation safety hints.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no filler or redundancy. Every word earns its place, and it is as compact as possible while still naming the resource and action.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the nested 'rules' object, no output schema, and no annotations, the description is too sparse to fully orient an agent. It does not explain how rules should be structured, whether v2 is required for certain cases, what the return value is, or how this relates to sibling tools like kaiten_create_sla_rule.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all four parameters and their meaning. The description adds no additional parameter-level context, which lands at the baseline 3 for high schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb ('Create'), a specific resource ('Service Desk SLA policy'), and clearly differentiates from sibling tools like kaiten_update_sd_sla, kaiten_delete_sd_sla, kaiten_list_sd_sla, and kaiten_get_sd_sla. The phrase 'new' reinforces that this is the creation operation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies the tool should be used when creating a new SLA policy, but it offers no explicit conditions, prerequisites, or alternatives such as 'use update_sd_sla to modify an existing policy.' It relies on the name and the verb 'Create' to convey usage.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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