kaiten_create_sd_sla
Create a Service Desk SLA policy by defining rules, time targets, and notifications. Set conditions to manage response and resolution expectations for support tickets.
Instructions
Create a new Service Desk SLA policy.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| v2 | No | Use v2 SLA format | |
| name | Yes | SLA policy name | |
| rules | Yes | SLA rules (conditions and time targets) | |
| notification_settings | No | Notification configuration |