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kaiten_create_sd_service

Create a Service Desk service by specifying name, board, position, and optional settings like default column, email notifications, and custom fields.

Instructions

Create a new Service Desk service.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
lngNoLanguage code (2-char, e.g. 'en', 'ru')
nameYesService name (max 256 chars)
lane_idNoDefault lane ID on the board
type_idNoCard type ID for created request cards
board_idYesBoard ID where request cards are created
positionYesSort position
settingsNoAdditional settings (e.g. {allowed_email_masks: [...]})
column_idNoDefault column ID on the board
is_defaultNoSet as the default service (only one allowed per company)
descriptionNoService description
hide_in_listNoHide service in the public service list
display_statusNoHow status is displayed
email_settingsNoEmail notification settings bitmask (default 7)
fields_settingsNoCustom property fields configuration for the request form (JSON)
template_descriptionNoDefault description template for new requests
allow_to_add_external_recipientsNoAllow adding external email recipients
Install Server

TDQS

B3/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. It only says 'Create a new Service Desk service,' which conveys mutation but not side effects, whether the creation is immediate or asynchronous, what happens if defaults conflict (e.g., is_default), or what the response contains.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with no filler or redundancy, which is appropriately front-loaded for the core purpose. However, it is so minimal that it borders on under-specification, keeping it just below a perfect score.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness1/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

This is a complex creation tool with 16 parameters, nested objects, enums, no output schema, and no annotations. A single sentence with no guidance on return values, constraints between parameters, or operational behavior is severely incomplete for an agent to call it correctly with confidence.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% parameter description coverage, so the schema already documents every parameter's meaning. The description adds no additional parameter-level context beyond what is structured, which matches the baseline of 3 for high schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb ('Create'), a clear resource ('a new Service Desk service'), and the word 'new' signals creation rather than update or retrieval. This directly distinguishes it from sibling tools like kaiten_update_sd_service, kaiten_delete_sd_service, and kaiten_get_sd_service.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives no guidance on when to use this tool versus alternatives, no prerequisites, and no context such as required board ownership or uniqueness constraints. An agent must infer that 'create' means it is for new services rather than existing ones, with no explicit routing or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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