FirstReply MCP Server

MCP (Model Context Protocol) server that exposes FirstReply customer support operations as tools for AI assistants like Claude. It lets an assistant browse and answer customer conversations, pull support statistics, draft AI replies, and manage organization API keys — all scoped and permission-checked by the FirstReply REST API.

Tools

Organization & setup

Conversations

AI

Related MCP server: ProductLane MCP Server

Requirements

• Node.js >= 18

• A FirstReply organization API key

Authentication

The server authenticates against the FirstReply REST API with an organization API key (fr_...), created in FirstReply under Organization → Development → API Keys. Organizations support multiple named keys with optional expiry, so it is best to create a dedicated key for this MCP server. The key is sent as Authorization: Bearer.

API key requests run with the permissions of the organization owner — treat the key as a secret and rotate it by creating a new key and deleting the old one.

Usage (stdio, e.g. Claude Desktop)

{
  "mcpServers": {
    "firstreply": {
      "command": "npx",
      "args": ["-y", "@firstreply/mcp"],
      "env": {
        "FIRSTREPLY_API_TOKEN": "fr_..."
      }
    }
  }
}

Claude Code

claude mcp add firstreply --env FIRSTREPLY_API_TOKEN=fr_... -- npx -y @firstreply/mcp

Usage (HTTP)

npm run build && npm run start:http   # listens on :8080

Stateless streamable-HTTP transport; every request must carry Authorization: Bearer fr_.... A /health endpoint is provided for probes.

Environment variables

Development

npm install
npm run typecheck
npm test          # builds and runs node:test suites
npm run build     # compiles TypeScript to dist/

Project structure

src/
├── index.ts        # stdio entry point
├── http-server.ts  # streamable-HTTP entry point (Express)
├── server.ts       # MCP server wiring
├── tools.ts        # tool definitions and handlers
└── client.ts       # minimal FirstReply REST client
test/
└── tools.test.ts   # tool definition sanity checks

License

MIT