Classification Create
classification_createCreate a classification to organize support conversations, set AI reply behavior, and assign conversations to team members automatically.
Instructions
Create a classification.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes | Name of the classification. | |
| color | No | Color index shown in the app. | |
| aiReply | No | true lets the AI answer conversations of this classification automatically. | |
| promptId | No | Prompt id the AI uses for replies here (see prompt_list). | |
| autoClose | No | true closes a conversation automatically after the AI replied. | |
| templateId | No | Template id used for replies here (see template_list). | |
| description | No | What kind of conversations belong here; the AI uses it to classify incoming messages. | |
| aiReplyDraft | No | true makes the AI prepare a draft for the team instead of sending its reply. | |
| organizationId | Yes | The organization id. Use organization_list to find it. | |
| defaultMemberId | No | Member id these conversations are assigned to by default (see member_list). | |
| sentimentAnalysis | No | true enables sentiment analysis for these conversations. |