Conversation Reply
conversation_replySend a customer reply through the conversation's inbox (email, WhatsApp), or store it as an internal note or draft for team review.
Instructions
Send a reply to the customer in a conversation, delivered through the conversation's inbox (email, WhatsApp, ...). Sending is irreversible: only call it with a text the user has approved. Set internal=true to add an internal note visible to the team only, or draft=true to store a draft the team can review and send with message_send.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| draft | No | true stores the text as a draft instead of sending it. | |
| message | Yes | The plain text of the reply, note or draft. | |
| internal | No | true stores the text as an internal note instead of sending it. | |
| language | No | Two-letter code of the language of message when it was translated for the customer (see ai_translate). Send together with translation. | |
| translation | No | The text as the agent wrote it, when message is a translation of it. Kept alongside the sent text. | |
| conversationId | Yes | The conversation id. | |
| organizationId | Yes | The organization id. Use organization_list to find it. |