Conversation List
conversation_listList an organization's customer conversations, ordered by priority and recent activity, with optional filters for status, inbox, language, assignee, contact, dates, spam, and search.
Instructions
List customer conversations of an organization, highest priority and most recent activity first (by relevance when searching). All filters are optional and combine. Each result carries the subject, status, priority, classification, assignee, contact, language and the last message.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | Page number, starting at 1. | |
| spam | No | true lists only conversations marked as spam, false only the others. Omit for the default listing. | |
| limit | No | Maximum items to return (default 10, max 50). | |
| search | No | Full text search over subject, messages and contact. Words are AND-ed and prefix matched. Use "quoted phrases", -word to exclude, and the operators from:<sender name or email>, subject:<text>, is:<open|closed|unread|read|assigned|unassigned|ai>, has:<attachment|draft>, before:<YYYY-MM-DD>, after:<YYYY-MM-DD>. | |
| status | No | Filter by status; "open" is unread + read. | |
| inboxId | No | Filter by inbox id. | |
| language | No | Filter by the customer's language (two-letter code). | |
| priority | No | Filter by exact priority (higher = more urgent). | |
| contactId | No | Filter by contact id: the conversations of one customer. | |
| createdAfter | No | Only conversations created at or after this time. ISO 8601 date or date-time, e.g. 2026-09-01 or 2026-09-01T12:00:00Z. | |
| updatedAfter | No | Only conversations updated at or after this time. ISO 8601 date or date-time, e.g. 2026-09-01 or 2026-09-01T12:00:00Z. | |
| createdBefore | No | Only conversations created at or before this time. ISO 8601 date or date-time, e.g. 2026-09-01 or 2026-09-01T12:00:00Z. | |
| updatedBefore | No | Only conversations updated at or before this time. ISO 8601 date or date-time, e.g. 2026-09-01 or 2026-09-01T12:00:00Z. | |
| organizationId | Yes | The organization id. Use organization_list to find it. | |
| assignedMemberId | No | Filter by assigned organization member id. | |
| classificationId | No | Filter by classification id. |