Conversation Metrics
conversation_metricsRetrieve support metrics for an organization over a date range, including closing rate, first reply times, AI reply share, sentiment, and close reasons.
Instructions
Support metrics of an organization for a date range: totals and closing rate, first reply times (median, p90, average), AI reply share, sentiment share, closing rate over time, close reasons and closes per member.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| endDate | No | End date (YYYY-MM-DD). | |
| startDate | No | Start date (YYYY-MM-DD). | |
| organizationId | Yes | The organization id. Use organization_list to find it. |