Conversation Update
conversation_updateUpdate a customer conversation: assign it to a member, change priority, status, classification, subject, language, contact, or spam flag. Only provide fields to change.
Instructions
Update a customer conversation: assign it to a member, change priority, status, classification, subject, language, contact or spam flag. Only provide fields to change.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| spam | No | Spam flag. | |
| status | No | New status: 0 = unread, 1 = read, 2 = closed. | |
| subject | No | New subject. | |
| language | No | Customer language (two-letter code) when the detected one is wrong. | |
| priority | No | New priority (higher = more urgent). | |
| contactId | No | Move the conversation to another contact (see contact_list). | |
| conversationId | Yes | The conversation id. | |
| organizationId | Yes | The organization id. Use organization_list to find it. | |
| assignedMemberId | No | Organization member id to assign the conversation to (see member_list). | |
| classificationId | No | New classification id (see classification_list). |