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FirstReply

FirstReply MCP Server

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by FirstReply

Conversation Close

conversation_close

Close a customer conversation to end the support thread and mark it as resolved. Frees up agents to handle new requests.

Instructions

Close a customer conversation.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
conversationIdYesThe conversation id.
organizationIdYesThe organization id. Use organization_list to find it.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.0

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=false, destructiveHint=false, and idempotentHint=false, covering the basic safety profile. The description adds no behavioral context beyond the annotation, such as whether closure is reversible, what happens to the conversation thread, or any permission requirements.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence with no wasted words. It is front-loaded and readable, though it is so brief that it omits potentially useful structural context.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple two-parameter mutation with full schema coverage and annotations, the description is minimally adequate. It does not explain the effect of closing a conversation or how it relates to siblings like conversation_delete, leaving a small but meaningful gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% for both required parameters, and the schema itself explains that organizationId can be found via organization_list. The description adds no parameter meaning beyond the schema, so the baseline of 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a clear verb and resource: 'Close a customer conversation.' It identifies the action and object, but does not distinguish this tool from siblings such as conversation_update, conversation_delete, or conversation_spam, leaving the agent to infer the difference.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives like conversation_delete or conversation_update. It only restates the action, so the agent receives no explicit context, exclusions, or conditions for use.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.