ProductLane MCP Server
Click on "Install Server".
Wait a few minutes for the server to deploy. Once ready, it will show a "Started" state.
In the chat, type
@followed by the MCP server name and your instructions, e.g., "@ProductLane MCP Servershow me new support threads"
That's it! The server will respond to your query, and you can continue using it as needed.
Here is a step-by-step guide with screenshots.
ProductLane MCP Server
An MCP server for the ProductLane API. Gives AI assistants access to support threads, contacts, changelogs, and docs.
Tools
Threads
Tool | Description |
| List threads, optionally filtered by state ( |
| Get full details of a thread including conversation history |
| Get the full conversation history (all messages/replies) for a thread |
| Send an email reply to a thread (plain-text newlines auto-converted to HTML) |
| Update thread state, title, assignee, pain level, project, tags |
Contacts
Tool | Description |
| Look up a contact by ID |
Changelogs
Tool | Description |
| List changelog entries for a workspace |
| Publish a new changelog entry |
| Update an existing changelog entry |
| Delete a changelog entry |
Docs: Articles
Tool | Description |
| List published articles for a workspace, optionally filtered by group |
| Get a published article by ID including full content |
| Create a new article (supports Markdown content) |
| Update an article's title, content, summary, published/archived state |
| Delete an article |
Docs: Groups
Tool | Description |
| Create a new group to organize articles |
| Update a group's name or display order |
| Delete a group (articles become ungrouped) |
| Move articles to a group, or pass null to ungroup |
Related MCP server: Labradoc MCP Server
Setup
1. Get a ProductLane API key
Go to your ProductLane workspace settings to generate an API key.
2. Configure in Claude Code
Add to your .mcp.json:
{
"mcpServers": {
"productlane": {
"command": "node",
"args": ["/path/to/productlane-mcp/dist/index.js"],
"env": {
"PRODUCTLANE_API_KEY": "your-api-key"
}
}
}
}3. Build
npm install
npm run buildDevelopment
npm run dev # Run with tsx (no build step)
npm run build # Compile TypeScript
npm start # Run compiled outputKnown Issues
GET /threads/{id}?includeConversation=truemay return 500 on threads with API-sent replies. The server tries with it enabled and falls back without it. Useget_thread_messagesas an alternative. (Reported to ProductLane 2026-03-04)Thread state does not directly control inbox tab placement — determined by multiple factors including state, snooze timing, and workspace settings.
This server cannot be installed
Maintenance
Resources
Unclaimed servers have limited discoverability.
Looking for Admin?
If you are the server author, to access and configure the admin panel.
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