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CzSadykov

jira-service-desk-mcp

by CzSadykov

list_issues_in_queue

Retrieve customer requests currently queued in a Jira Service Desk queue by specifying the service desk and queue IDs.

Instructions

List customer requests currently sitting in a specific queue.

Use list_queues first to discover queue IDs.

Args: service_desk_id: The numeric ID of the service desk. queue_id: The numeric queue ID. start: Pagination offset (0-based). limit: Maximum number of results (default 50).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
service_desk_idYes
queue_idYes
startNo
limitNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It fails to mention that the tool is read-only, any rate limits, authentication needs, or the structure of the response. While a list operation is inherently non-destructive, the lack of such disclosure leaves gaps.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise: one sentence for purpose, one line for prerequisite, and a compact param list. No fluff, every sentence adds value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the existence of an output schema, the description sufficiently covers purpose, prerequisites, and parameter meanings. It could be more complete by noting what the response format contains, but the output schema fills that gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 0%, but the description adds explanations for all parameters: 'numeric ID', 'pagination offset', 'maximum number of results'. This compensates well for the schema's lack of descriptions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Describes a specific verb ('list'), resource ('customer requests'), and scope ('sitting in a specific queue'), which clearly distinguishes it from sibling tools like list_queues.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly instructs the agent to use list_queues first to discover queue IDs, providing a prerequisite step. Does not mention when not to use, but the sibling list is extensive and the tool's function is self-contained.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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