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CzSadykov

jira-service-desk-mcp

by CzSadykov

get_customer_request_status

Retrieve the current status and status category of a customer request by providing its issue key or numeric ID.

Instructions

Get the current status and status category of a customer request.

Args: issue_id_or_key: The issue key (e.g. "X000") or numeric issue ID.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
issue_id_or_keyYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must disclose behavioral traits. It does not mention read-only nature, side effects, or error conditions, which are critical for an unannotated tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences, front-loaded with the purpose, and contains no superfluous information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given an output schema exists, the description succinctly states what is returned. However, it omits error handling or prerequisites, but the focused scope and sibling tools cover broader context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With 0% schema description coverage, the description compensates by explaining the parameter 'issue_id_or_key' with an example format, adding meaning beyond the schema's type-only definition.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves 'current status and status category' of a customer request, which is specific and distinguishes it from sibling tools like 'get_customer_request' that likely return full details.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides parameter format but lacks guidance on when to use this tool versus alternatives such as 'get_customer_request' or 'get_approval', leaving selection ambiguous.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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