create_customer_request
Create a support ticket in Jira Service Management by specifying the service desk, request type, and field values. Optionally raise on behalf of another user or add participants.
Instructions
Create a new customer request (ticket) in a service desk.
Tip: call get_request_type_fields first to discover required
field IDs and valid values for the chosen request type.
Args:
service_desk_id: The numeric ID of the service desk (e.g. "1").
request_type_id: The numeric ID of the request type (e.g. "10").
values_json: JSON object with field values.
Example: {"summary": "VPN not working", "description": "Cannot connect since morning"}
raise_on_behalf_of: (Optional) Account ID (Cloud) or username
(Server/DC) to raise the request on behalf of another user.
request_participants: (Optional) Comma-separated account IDs or
usernames to add as request participants.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| service_desk_id | Yes | ||
| request_type_id | Yes | ||
| values_json | Yes | ||
| raise_on_behalf_of | No | ||
| request_participants | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |