update_incident
Modify existing ServiceNow incidents by updating fields like description, state, priority, assignment, and closure details to reflect current status and progress.
Instructions
Update an existing incident in ServiceNow
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| assigned_to | No | User assigned to the incident | |
| assignment_group | No | Group assigned to the incident | |
| category | No | Category of the incident | |
| close_code | No | Close code for the incident | |
| close_notes | No | Close notes to add to the incident | |
| description | No | Detailed description of the incident | |
| impact | No | Impact of the incident | |
| incident_id | Yes | Incident ID or sys_id | |
| priority | No | Priority of the incident | |
| short_description | No | Short description of the incident | |
| state | No | State of the incident | |
| subcategory | No | Subcategory of the incident | |
| urgency | No | Urgency of the incident | |
| work_notes | No | Work notes to add to the incident |
Input Schema (JSON Schema)
{
"properties": {
"assigned_to": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "User assigned to the incident",
"title": "Assigned To"
},
"assignment_group": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Group assigned to the incident",
"title": "Assignment Group"
},
"category": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Category of the incident",
"title": "Category"
},
"close_code": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Close code for the incident",
"title": "Close Code"
},
"close_notes": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Close notes to add to the incident",
"title": "Close Notes"
},
"description": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Detailed description of the incident",
"title": "Description"
},
"impact": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Impact of the incident",
"title": "Impact"
},
"incident_id": {
"description": "Incident ID or sys_id",
"title": "Incident Id",
"type": "string"
},
"priority": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Priority of the incident",
"title": "Priority"
},
"short_description": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Short description of the incident",
"title": "Short Description"
},
"state": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "State of the incident",
"title": "State"
},
"subcategory": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Subcategory of the incident",
"title": "Subcategory"
},
"urgency": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Urgency of the incident",
"title": "Urgency"
},
"work_notes": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"default": null,
"description": "Work notes to add to the incident",
"title": "Work Notes"
}
},
"required": [
"incident_id"
],
"type": "object"
}