ServiceNow MCP Server

Instructions

Implementation Reference

• src/servicenow_mcp/tools/knowledge_base.py:397-455 (handler)

  The handler function that implements the core logic for creating a knowledge article by making a POST request to the ServiceNow 'kb_knowledge' table API endpoint.
  def create_article( config: ServerConfig, auth_manager: AuthManager, params: CreateArticleParams, ) -> ArticleResponse: """ Create a new knowledge article. Args: config: Server configuration. auth_manager: Authentication manager. params: Parameters for creating the article. Returns: Response with the created article details. """ api_url = f"{config.api_url}/table/kb_knowledge" # Build request data data = { "short_description": params.short_description, "text": params.text, "kb_knowledge_base": params.knowledge_base, "kb_category": params.category, "article_type": params.article_type, } if params.title: data["short_description"] = params.title if params.keywords: data["keywords"] = params.keywords # Make request try: response = requests.post( api_url, json=data, headers=auth_manager.get_headers(), timeout=config.timeout, ) response.raise_for_status() result = response.json().get("result", {}) return ArticleResponse( success=True, message="Article created successfully", article_id=result.get("sys_id"), article_title=result.get("short_description"), workflow_state=result.get("workflow_state"), ) except requests.RequestException as e: logger.error(f"Failed to create article: {e}") return ArticleResponse( success=False, message=f"Failed to create article: {str(e)}", )
• src/servicenow_mcp/tools/knowledge_base.py:50-60 (schema)

  Pydantic BaseModel defining the input parameters and validation schema for the create_article tool.
  class CreateArticleParams(BaseModel): """Parameters for creating a knowledge article.""" title: str = Field(..., description="Title of the article") text: str = Field(..., description="The main body text for the article. Field supports html formatting and wiki markup based on the article_type. HTML is the default.") short_description: str = Field(..., description="Short description of the article") knowledge_base: str = Field(..., description="The knowledge base to create the article in") category: str = Field(..., description="Category for the article") keywords: Optional[str] = Field(None, description="Keywords for search") article_type: Optional[str] = Field("html", description="The type of article. Options are 'text' or 'wiki'. text lets the text field support html formatting. wiki lets the text field support wiki markup.")
• src/servicenow_mcp/utils/tool_utils.py:729-735 (registration)

  Tool registration in the central tool_definitions dictionary, associating the tool name 'create_article' with its handler function, input schema, description, and serialization details.
  "create_article": ( create_article_tool, CreateArticleParams, str, # Expects JSON string "Create a new knowledge article", "json_dict", # Tool returns Pydantic model ),
• src/servicenow_mcp/tools/__init__.py:184-184 (registration)

  Exposes the create_article function in the tools package __all__ list for easy import.
  "create_article",
• src/servicenow_mcp/utils/tool_utils.py:157-157 (helper)

  Import alias for the create_article handler used in tool registration.
  create_article as create_article_tool,