add_comment
Add comments or work notes to ServiceNow incidents to document updates, progress, or resolutions for better incident tracking and team collaboration.
Instructions
Add a comment to an incident in ServiceNow
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| comment | Yes | Comment to add to the incident | |
| incident_id | Yes | Incident ID or sys_id | |
| is_work_note | No | Whether the comment is a work note |
Input Schema (JSON Schema)
{
"properties": {
"comment": {
"description": "Comment to add to the incident",
"title": "Comment",
"type": "string"
},
"incident_id": {
"description": "Incident ID or sys_id",
"title": "Incident Id",
"type": "string"
},
"is_work_note": {
"default": false,
"description": "Whether the comment is a work note",
"title": "Is Work Note",
"type": "boolean"
}
},
"required": [
"incident_id",
"comment"
],
"type": "object"
}