resolve_incident
Close and resolve ServiceNow incidents by providing incident ID, resolution code, and detailed resolution notes to document the solution.
Instructions
Resolve an incident in ServiceNow
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| incident_id | Yes | Incident ID or sys_id | |
| resolution_code | Yes | Resolution code for the incident | |
| resolution_notes | Yes | Resolution notes for the incident |
Input Schema (JSON Schema)
{
"properties": {
"incident_id": {
"description": "Incident ID or sys_id",
"title": "Incident Id",
"type": "string"
},
"resolution_code": {
"description": "Resolution code for the incident",
"title": "Resolution Code",
"type": "string"
},
"resolution_notes": {
"description": "Resolution notes for the incident",
"title": "Resolution Notes",
"type": "string"
}
},
"required": [
"incident_id",
"resolution_code",
"resolution_notes"
],
"type": "object"
}