ServiceNow MCP Server

Instructions

Implementation Reference

• src/servicenow_mcp/tools/change_tools.py:209-300 (handler)

  The main handler function that executes the create_change_request tool. It validates input parameters using Pydantic, prepares the data, makes a POST request to ServiceNow's change_request table API, and returns the result.

  def create_change_request(
      auth_manager: AuthManager,
      server_config: ServerConfig,
      params: Dict[str, Any],
  ) -> Dict[str, Any]:
      """
      Create a new change request in ServiceNow.
  
      Args:
          auth_manager: The authentication manager.
          server_config: The server configuration.
          params: The parameters for creating the change request.
  
      Returns:
          The created change request.
      """
      # Unwrap and validate parameters
      result = _unwrap_and_validate_params(
          params, 
          CreateChangeRequestParams, 
          required_fields=["short_description", "type"]
      )
      
      if not result["success"]:
          return result
      
      validated_params = result["params"]
      
      # Prepare the request data
      data = {
          "short_description": validated_params.short_description,
          "type": validated_params.type,
      }
      
      # Add optional fields if provided
      if validated_params.description:
          data["description"] = validated_params.description
      if validated_params.risk:
          data["risk"] = validated_params.risk
      if validated_params.impact:
          data["impact"] = validated_params.impact
      if validated_params.category:
          data["category"] = validated_params.category
      if validated_params.requested_by:
          data["requested_by"] = validated_params.requested_by
      if validated_params.assignment_group:
          data["assignment_group"] = validated_params.assignment_group
      if validated_params.start_date:
          data["start_date"] = validated_params.start_date
      if validated_params.end_date:
          data["end_date"] = validated_params.end_date
      
      # Get the instance URL
      instance_url = _get_instance_url(auth_manager, server_config)
      if not instance_url:
          return {
              "success": False,
              "message": "Cannot find instance_url in either server_config or auth_manager",
          }
      
      # Get the headers
      headers = _get_headers(auth_manager, server_config)
      if not headers:
          return {
              "success": False,
              "message": "Cannot find get_headers method in either auth_manager or server_config",
          }
      
      # Add Content-Type header
      headers["Content-Type"] = "application/json"
      
      # Make the API request
      url = f"{instance_url}/api/now/table/change_request"
      
      try:
          response = requests.post(url, json=data, headers=headers)
          response.raise_for_status()
          
          result = response.json()
          
          return {
              "success": True,
              "message": "Change request created successfully",
              "change_request": result["result"],
          }
      except requests.exceptions.RequestException as e:
          logger.error(f"Error creating change request: {e}")
          return {
              "success": False,
              "message": f"Error creating change request: {str(e)}",
          }

• src/servicenow_mcp/tools/change_tools.py:23-36 (schema)

  Pydantic BaseModel defining the input schema for the create_change_request tool, including required fields like short_description and type, and optional fields like risk, impact, etc.

  class CreateChangeRequestParams(BaseModel):
      """Parameters for creating a change request."""
  
      short_description: str = Field(..., description="Short description of the change request")
      description: Optional[str] = Field(None, description="Detailed description of the change request")
      type: str = Field(..., description="Type of change (normal, standard, emergency)")
      risk: Optional[str] = Field(None, description="Risk level of the change")
      impact: Optional[str] = Field(None, description="Impact of the change")
      category: Optional[str] = Field(None, description="Category of the change")
      requested_by: Optional[str] = Field(None, description="User who requested the change")
      assignment_group: Optional[str] = Field(None, description="Group assigned to the change")
      start_date: Optional[str] = Field(None, description="Planned start date (YYYY-MM-DD HH:MM:SS)")
      end_date: Optional[str] = Field(None, description="Planned end date (YYYY-MM-DD HH:MM:SS)")

• src/servicenow_mcp/utils/tool_utils.py:479-485 (registration)

  Tool registration entry in the get_tool_definitions dictionary. Maps the tool name to its implementation function (aliased), input schema, return type hint, description, and serialization method.

  "create_change_request": (
      create_change_request_tool,
      CreateChangeRequestParams,
      str,
      "Create a new change request in ServiceNow",
      "str",
  ),