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create_document

Create a document in IT Glue for an organization, with optional folder placement and HTML content support.

Instructions

Create a new document in IT Glue for an organization. If neither document_folder_id nor skip_folder_prompt is supplied, the user is prompted to pick a folder. When a JWT credential is configured, the prompt is a name-based picker (preferred UX); otherwise it accepts a folder URL, a sibling-document URL, or a numeric folder ID (since folder names are not in API-key scope). Pass skip_folder_prompt=true to always create at the organization root without prompting.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
organization_idYesOrganization ID to create the document in
nameYesDocument name/title
contentNoDocument content (HTML supported)
document_folder_idNoOptional folder ID to place the document in. Find folder IDs in the IT Glue web URL (e.g. `/documents/folder/12345/`) or by inspecting `document-folder-id` on an existing document in that folder.
skip_folder_promptNoIf true, skip the interactive folder picker and create the document at the organization root.
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, description fully covers behavior: conditional prompting, credential-dependent picker, and root creation. No destructive hints given, but mutation is implied.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Reasonably concise with clear conditional structure. First sentence is a bit long but packs necessary info.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Missing return value (e.g., document ID). Since no output schema, agent needs to know what to expect. Otherwise covers creation process well.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Adds value beyond schema by explaining how to find document_folder_id (via URL or existing document) and the interplay with skip_folder_prompt. Schema already covers 100%.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states the tool creates a document in IT Glue for an organization, using specific verbs and nouns. Distinguishes from siblings like archive_document and publish_document.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides detailed guidance on folder selection behavior, including credential-dependent UIs and the skip_folder_prompt option. Lacks explicit when-not-to-use but covers use cases well.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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