haops_update_ticket
Update helpdesk ticket fields including status, priority, category, assignee, and tags to manage triage and ticket lifecycle.
Instructions
Update helpdesk ticket fields (status, priority, category, assignee, tags). Used for triage and management.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"projectSlug": "<projectSlug>",
"ticketId": "<ticketId>"
},
"name": "haops_update_ticket"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| tags | No | Array of tag strings to set on the ticket | |
| status | No | New ticket status | |
| verbose | No | If true, return the full API response instead of the compact summary (default: false) | |
| category | No | Ticket category | |
| language | No | Ticket language for email templates (bg or en) | |
| priority | No | New priority level | |
| ticketId | Yes | Ticket UUID | |
| projectSlug | Yes | The project slug (URL identifier) | |
| assignedToId | No | Assignee user UUID |