haops_create_ticket
Create a helpdesk ticket on behalf of a requester by specifying project, subject, content, and customer email. Supports optional priority and category.
Instructions
Manually create a helpdesk ticket on behalf of a requester (e.g. from an agent, not via public form).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| content | Yes | Initial message content describing the issue (creates the first ticket message) | |
| subject | Yes | Ticket subject / title | |
| verbose | No | If true, return the full API response instead of the compact summary (default: false) | |
| category | No | Ticket category (must match project helpdesk categories) | |
| priority | No | Ticket priority (default: medium) | |
| projectSlug | Yes | The project slug (URL identifier) | |
| requesterName | No | Display name of the requester | |
| requesterEmail | Yes | Email address of the requester (customer) |