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tbranzov

HAOps MCP Server

by tbranzov

haops_create_ticket

Create a helpdesk ticket on behalf of a requester by specifying project, subject, content, and customer email. Supports optional priority and category.

Instructions

Manually create a helpdesk ticket on behalf of a requester (e.g. from an agent, not via public form).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
contentYesInitial message content describing the issue (creates the first ticket message)
subjectYesTicket subject / title
verboseNoIf true, return the full API response instead of the compact summary (default: false)
categoryNoTicket category (must match project helpdesk categories)
priorityNoTicket priority (default: medium)
projectSlugYesThe project slug (URL identifier)
requesterNameNoDisplay name of the requester
requesterEmailYesEmail address of the requester (customer)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It does not disclose side effects (e.g., notifications, permissions required, idempotency) beyond the fact that it's a manual creation on behalf of another user.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence (20 words) that is front-loaded and lacks unnecessary words. However, it could be slightly expanded to improve clarity without becoming verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description does not explain return values or the exact behavior (e.g., what is created, confirmation). For a creation tool, more context about response and effects is needed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema already documents all parameters. The description adds minimal value beyond the schema (e.g., 'on behalf of a requester' is implicit from parameters).

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool creates a helpdesk ticket manually on behalf of a requester, specifying it's from an agent rather than a public form. This distinguishes it from other create tools like 'haops_create_issue' or 'haops_create_discussion'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description hints at agent-side usage but does not explicitly compare with alternatives like 'haops_create_issue' (for software issues) or 'haops_create_help_article'. No when-not-to-use guidance is provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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