haops_reply_ticket
Reply to a helpdesk ticket by sending an email to the requester or adding a private internal note for the team.
Instructions
Send a reply or internal note on a helpdesk ticket. direction=outbound sends an email to the requester; direction=internal creates a private team note (not visible to customer).
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"projectSlug": "<projectSlug>",
"ticketId": "<ticketId>",
"content": "<content>",
"direction": "<direction>"
},
"name": "haops_reply_ticket"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| content | Yes | Message content (plain text or markdown) | |
| verbose | No | If true, return the full API response instead of the compact summary (default: false) | |
| ticketId | Yes | Ticket UUID | |
| direction | Yes | outbound = email sent to requester; internal = private team note only | |
| projectSlug | Yes | The project slug (URL identifier) |