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tbranzov

HAOps MCP Server

by tbranzov

haops_claim_ticket

Claim or unclaim a helpdesk ticket to assign it as in-progress. Use claim to mark a ticket as taken by you or unclaim to release it.

Instructions

Claim or unclaim a helpdesk ticket. Claiming marks it as in-progress and assigns takenBy fields.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
forceNoForce-claim even if already claimed by another user (PM+ only, default: false)
actionNoAction to perform (default: claim)
verboseNoIf true, return the full API response instead of the compact summary (default: false)
ticketIdYesTicket UUID
projectSlugYesThe project slug (URL identifier)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It discloses what claiming does (marks in-progress, assigns takenBy) and the force parameter requires PM+ role. However, it does not explain unclaim effects (e.g., resetting status or removing takenBy) or permissions for regular claiming. Some behavioral aspects are missing.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences, front-loaded with the primary action, and no extraneous information. Every sentence adds value: first states purpose, second explains effect.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema exists, but the verbose parameter hints at response types. The description covers purpose, primary effects, and key parameter constraints. However, it omits details on unclaim behavior and permissions for the basic claim action. Still, it is largely complete for a straightforward claim/unclaim tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so baseline is 3. The description adds context for the force parameter (requires PM+ role) and notes default action is claim, but this information is already in the schema descriptions. The tool description does not significantly enhance parameter understanding beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('claim or unclaim') and resource ('helpdesk ticket'), and distinguishes it from sibling claim tools (haops_claim_feature, haops_claim_issue, haops_claim_module) by specifying 'helpdesk ticket'. It also explains the side effects (marks as in-progress, assigns takenBy fields).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for helpdesk tickets via resource naming, but does not explicitly state when to use this tool versus alternatives like haops_claim_issue or haops_claim_feature. No prerequisites or exclusions are mentioned, so guidance is only implicit.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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