haops_claim_ticket
Claim or unclaim a helpdesk ticket to assign it as in-progress. Use claim to mark a ticket as taken by you or unclaim to release it.
Instructions
Claim or unclaim a helpdesk ticket. Claiming marks it as in-progress and assigns takenBy fields.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| force | No | Force-claim even if already claimed by another user (PM+ only, default: false) | |
| action | No | Action to perform (default: claim) | |
| verbose | No | If true, return the full API response instead of the compact summary (default: false) | |
| ticketId | Yes | Ticket UUID | |
| projectSlug | Yes | The project slug (URL identifier) |