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CallRail MCP

update_call

Update an existing call's notes, tags, spam flag, customer name, or lead status by specifying its call ID. Only provide the fields you want to change.

Instructions

Update an existing call: notes, tags, spam flag, customer name, lead status.

Args: call_id: 'CAL...' id of the call to update. account_id: Auto-resolves if omitted. note: Replace the call's note text. tags: REPLACE the call's tag list with this set of tag names. (Use add_call_tags/remove_call_tags for additive changes.) spam: True to mark as spam, False to unmark. Note: spam-flagged calls are HIDDEN from default GET endpoints — re-reads will 404. Tag the call BEFORE flagging spam if you need both. customer_name: Override the auto-detected caller name. lead_status: e.g. 'good_lead', 'not_a_lead', 'unknown'.

Note: value is intentionally NOT exposed here. CallRail's API returns a 500 server error when value is included in the PUT body to /calls (verified via live testing 2026-04-24). It IS supported on form submissions — see update_form_submission.

Empty-string fields (e.g. note="") are rejected because CallRail interprets them as "clear this field" — almost always a mistake. To intentionally clear a field, set it to None and use a separate UI operation, or contact CallRail support.

Length caps (rejected pre-network): - note: 4000 chars - customer_name: 200 chars - tags: 100 entries max

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
noteNo
spamNo
tagsNo
call_idYes
account_idNo
lead_statusNo
customer_nameNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It discloses critical behaviors: spam-flagged calls become hidden from GET endpoints (404 on re-read), empty-string fields are rejected, length caps for note (4000), customer_name (200), tags (100). It also explains why `value` is not exposed (server error), providing exceptional transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is well-structured with bullet points for Args and separate notes. It front-loads the main purpose. While lengthy, every sentence provides unique value. Minor improvement could be merging some points, but overall excellent organization for an AI agent.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a tool with 7 parameters, no annotations, and an output schema (likely covering return values), the description covers all nuances: error conditions (empty strings, spam 404), alternative tools, length caps, and auto-resolution. It is comprehensive and leaves no obvious gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters5/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With 0% schema description coverage, the description fully compensates. It explains each parameter's purpose (e.g., account_id auto-resolves, tags replaces, note replaces) and adds constraints (length caps, empty-string behavior, tag count limit). This adds significant meaning beyond the schema's raw types.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Update an existing call: notes, tags, spam flag, customer name, lead status.' It provides a specific verb+resource and distinguishes from siblings by explicitly referencing `add_call_tags` and `remove_call_tags` for additive tag changes, and `update_form_submission` for the `value` field.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides clear context on when to use this tool vs alternatives: it mentions using `add_call_tags`/`remove_call_tags` for additive changes, and warns about spam flagging hiding calls. It also advises against empty strings. However, it does not explicitly list when not to use it, relying on implied context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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