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search_knowledge

Search your team's Help Center knowledge base using keywords. Provide teamId or slug to target specific content.

Instructions

Search a Help Center knowledge base by keyword. teamId, slug, and query are all optional except query — with no teamId or slug, the first team that has a configured Help Center slug is used.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
slugNoHelp Center slug (public identifier). Overrides teamId-based resolution.
queryYesSearch query text
teamIdNoTeam ID — resolves to the Help Center slug via the team's KB settings. Use list_teams to find your team ID.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden. It details the team resolution logic but lacks disclosure of whether the tool is read-only, requires authentication, or what happens if no team has a configured slug.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with a clarifying note, front-loading the main action. Every part earns its place with no redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the lack of annotations and output schema, the description explains parameter interactions but omits return format, error handling, and result limits. It is adequate but incomplete for a search tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema descriptions cover all parameters (100% coverage), but the description adds valuable context by explaining the optionality and fallback behavior ('with no teamId or slug, the first team that has a configured Help Center slug is used'), going beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool searches a Help Center knowledge base by keyword, with a specific verb and resource. The parameter behavior is explained, differentiating it from sibling tools like search_contacts or search_threads.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explains when to omit teamId and slug, but does not explicitly direct the agent to alternative tools for other search types. Usage guidance is implied but no exclusions or alternatives are given.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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