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zendesk_remove_tag

Remove a specific tag from a Zendesk ticket. Idempotent operation returns the current tag list without modifying the ticket if the tag is absent.

Instructions

Remove a tag from a Zendesk ticket. Idempotent: removing a tag that isn't present returns the current tag list without modifying the ticket. Returns JSON with ticket_id and current tags.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes
tagYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden. It discloses idempotence and the return format (JSON with ticket_id and current tags). Missing details on permissions or error handling, but adequate for a simple operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences: first states the action, second explains idempotence and return. No superfluous words, front-loaded with the primary action.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple removal tool with two parameters, the description covers the essential behavior and output format. It lacks error handling or permission details but is sufficient for typical use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description must compensate. It explains the overall behavior but does not elaborate on the parameters beyond their names in the schema. The idempotence and return format give context.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description starts with 'Remove a tag from a Zendesk ticket,' which clearly states the action and resource. It distinguishes from the sibling tool zendesk_add_tag, and the idempotent behavior adds specificity.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description says it is idempotent, indicating safe repeated usage. It does not explicitly state when not to use or provide alternatives, but sibling names imply this is for removal.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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