Skip to main content
Glama

zendesk_list_attachments

Retrieve all attachments from a Zendesk ticket's comments, including filename, content type, size, and download URL, to quickly review files before downloading.

Instructions

List all attachments across all comments for a Zendesk ticket. Returns filename, content type, size, and download URL for each. Use zendesk_download_attachment to fetch file contents.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description bears full responsibility. It adequately describes the return values and implies read-only behavior. It lacks details on potential rate limits or side effects, but for a list operation the transparency is good.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences long, front-loaded with the action, and every word adds value. No wasted text.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple tool with one parameter and an output schema, the description covers the core functionality and return value. It could mention that the ticket must exist, but overall it is sufficient for an agent to use correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 0% and the description does not explain the single parameter (ticket_id). Given the low coverage, the description should clarify that ticket_id is the ID of the ticket. Without this, the parameter semantics are insufficient.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool lists all attachments across all comments for a Zendesk ticket and specifies returned fields (filename, content type, size, download URL). It also distinguishes from the sibling zendesk_download_attachment.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly indicates when to use this tool (to list attachments) and directs to the sibling zendesk_download_attachment for fetching file contents. It could be improved by mentioning when not to use it, but the context is clear.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/michaelrice/zendesk-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server