zendesk_assign_ticket
Assign a Zendesk ticket to a specific agent using their email address. Use 'me' to assign the ticket to yourself.
Instructions
Assign a Zendesk ticket to an agent by their email address. Pass 'me' as assignee_email to assign the ticket to yourself (the authenticated user).
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"ticket_id": "<ticket_id>",
"assignee_email": "<assignee_email>"
},
"name": "zendesk_assign_ticket"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes | ||
| assignee_email | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |