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zendesk_assign_ticket

Assign a Zendesk ticket to an agent by their email address, or to yourself by specifying 'me'. Provide ticket ID and assignee email.

Instructions

Assign a Zendesk ticket to an agent by their email address. Pass 'me' as assignee_email to assign the ticket to yourself (the authenticated user).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes
assignee_emailYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries full responsibility. It implies mutation (assign) but does not disclose potential side effects, error conditions (e.g., invalid email), or required permissions. Minimal but adequate for a simple action.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences with no extraneous information. First sentence states the core purpose; second provides a special usage note. Well front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is simple with only two required parameters. The description covers the essential usage. While it could mention expected outcomes or errors, the presence of an output schema relieves the need to describe return values.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, but the description adds meaning: explains that assignee_email expects an email string and accepts 'me' for self-assignment. This compensates for the lack of schema descriptions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Assign', the resource 'Zendesk ticket', and the method 'by their email address'. It effectively distinguishes from sibling tools like zendesk_set_ticket_status or zendesk_create_ticket.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides explicit guidance on using 'me' for self-assignment, which adds useful context. However, it does not cover when not to use this tool or alternatives for assignment by other identifiers.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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