Skip to main content
Glama

zendesk_get_groups

List all active Zendesk groups. Returns a JSON array containing each group's ID and name, excluding deleted groups.

Instructions

List all active Zendesk groups (excluding deleted). Returns JSON array of {id, name}.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden of behavioral disclosure. It explicitly states the filtering (excluding deleted) and the output shape (JSON array of {id, name}), which is good. However, it could mention potential limitations like pagination or rate limits.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single front-loaded sentence that conveys all essential information without unnecessary words. Highly efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has no parameters and the output schema is implied (described in text), the description is fully complete. It tells the user exactly what to expect from the tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

There are no parameters, so the baseline is 4. The description adds value by clarifying the output structure and filtering criteria beyond what the empty schema provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'List' and resource 'active Zendesk groups', specifies exclusion of deleted groups, and describes the output format. This distinguishes it from sibling tools like zendesk_get_group_users or zendesk_get_tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

While the tool's purpose is clear and self-evident, the description does not explicitly provide when-to-use or when-not-to-use guidance, nor does it mention alternatives. For a simple listing tool, the implied usage is sufficient.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/michaelrice/zendesk-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server