Enables interaction with Zendesk to manage tickets, retrieve ticket fields, comments, and priority based on SLA, as well as get unsolved tickets by agent name.
Enables fetching and analyzing Zendesk support tickets and Help Center articles for trend analysis, knowledge base management, and drafting new articles.
Enables interaction with Zendesk Support for managing tickets, comments, and filtering via the Model Context Protocol. It allows LLMs to perform actions like creating, updating, and listing support tickets through natural language in a Heroku-native environment.
Enables AI-powered ticket analysis and comprehensive Zendesk API integration via the Model Context Protocol, supporting both API token (CLI) and OAuth 2.1 (web) authentication modes.
Enables comprehensive management of Zendesk tickets, comments, and Help Center articles through tools for searching, creating, and updating content. It includes specialized prompts for ticket analysis and response drafting to streamline support workflows.