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michaelrice

zendesk-mcp

by michaelrice
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Python
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    TDQS

    A3.7/5.0

    Scored across 29 tools

    Disambiguation5/5

    Each tool has a clearly distinct purpose, even where operations appear similar (e.g., get_ticket, get_tickets, search_tickets). Descriptions clarify when to use each, and there is no meaningful overlap that would cause an agent to select the wrong tool.

    Naming Consistency4/5

    All tools share the 'zendesk_' prefix and mostly follow a verb_noun pattern. There is some mixing between 'get_' and 'list_' for read operations, but overall the conventions are predictable and easy to follow.

    Tool Count2/5

    With 29 tools, this exceeds the 25-tool threshold for a 'too many' rating. While the scope is broad, the high count makes the surface feel heavy and increases selection complexity, even though each tool is well-scoped individually.

    Completeness4/5

    The server covers the full ticket lifecycle including comments, attachments, time tracking, views, and macros. Minor gaps exist such as lack of ticket deletion and user management, but core support workflows are well represented.

    Maintenance

    ActivitySlowing
    ResponsivenessUnresponsive

    Resources