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zendesk_get_group_users

Retrieve all members of a Zendesk group, including their ID, name, and email.

Instructions

List the members of a Zendesk group. Returns JSON array of {id, name, email}.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
group_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries full burden. It states the return format (JSON array of {id, name, email}), confirming a read operation. However, it omits details like authentication needs, rate limits, or that it requires a valid group_id.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise—two sentences that deliver purpose and output format. Every word is necessary, and the structure is front-loaded with the action.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simplicity (one required parameter, no nested objects, output schema present), the description covers basic functionality. However, missing usage guidelines and parameter details mean it is only minimally complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description must compensate. It does not explain the 'group_id' parameter beyond its necessity. The output schema exists but the parameter itself lacks any semantic assistance from the description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('List') and the resource ('members of a Zendesk group'). It distinguishes itself from sibling tools like zendesk_get_groups (list groups) and zendesk_search_users (search users) by specifying it targets group members.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like zendesk_search_users or zendesk_get_groups. The description does not mention prerequisites or exclusions, leaving the agent to infer usage context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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