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eyalbarash
by eyalbarash

cigchat_team_ticket_lists_update

Update a specific ticket in a team ticket list by providing list and item IDs, changing only the included fields like title, description, custom columns, assignee, or adding a comment.

Instructions

update a ticket, include only the fields that need to be changed [PUT /team/ticket-lists/{listId}/update/{listItemId}] Requires the "Manage Team" scope on the token.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
date1Noformat: Y-m-d, example: 2024-10-15
date2Noformat: Y-m-d, example: 2024-10-15
text1No
text2No
text3No
text4No
text5No
titleNo
listIdYesList Id
commentNoadd new comment
number1No
number2No
rating1No
rating2No
select1Noavailable value can be option_key or option_code
select2Noavailable value can be option_key or option_code
select3Noavailable value can be option_key or option_code
select4Noavailable value can be option_key or option_code
select5Noavailable value can be option_key or option_code
assigneeNo
datetime1Noformat: Y-m-d H:i:s in UTC, example: 2024-10-15 14:30:00, null to clear
datetime2Noformat: Y-m-d H:i:s in UTC, example: 2024-10-15 14:30:00, null to clear
listItemIdYesList Item Id
descriptionNo
multi_select1Nooption_key, option_code or option name list for column multi_select1, max 10, empty array to clear
multi_select2Nooption_key, option_code or option name list for column multi_select2, max 10, empty array to clear
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description discloses the required 'Manage Team' scope, which is valuable beyond the schema. It also implies a PATCH-like behavior (only changed fields are updated). However, it does not mention response format, side effects, or what happens to omitted fields, leaving gaps for a mutating operation with no annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that includes the endpoint and a critical authorization requirement. It is concise and front-loaded with the core action, with no filler or redundant content.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the complexity (26 parameters, nested objects) and lack of output schema/annotations, the description is too minimal. It does not explain the ticket list context, how this relates to other ticket list tools, or provide enough background for an agent to use it confidently without additional exploration.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema provides descriptions for many parameters (dates, selects, comments, multi-selects), covering about 54% of them. The description adds the instruction to include only changed fields, which clarifies partial-update semantics but does not detail individual parameters. This adds marginal value over the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('update a ticket') and references the specific endpoint. The verb and resource are unambiguous, and the name itself reinforces this. However, it does not explicitly distinguish among sibling tools like create or delete, though the update semantics are evident.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance on when to use this tool versus other ticket list operations (create, delete, items). The only usage note, 'include only the fields that need to be changed', is a partial-update instruction but does not address prerequisites, alternatives, or scenarios.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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